Privacy Policy

At Highland Grow & Flow, we are committed to protecting your privacy as an online customer to our website. We are committed to the security of all information associated with our customers.

Highland Grow & Flow respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth).

Any reference to ‘we’, ‘us’ and ‘Highland’ are to Highland Grow & Flow (company name – Highland Hobby & Garden Centre Pty Ltd).


When ordering online, Highland collects basic contact information such as your name, address, contact details (email/phone number) and delivery instructions to enable us to provide the services offered on this website. If you choose not to provide us with personal information, we may not be able to provide you with the services you require.

Customer support or queries made using our contact form (insert link), Highland will only record your email address. Your email address will only be used for the purpose for which you have provided it and it will not be added to a mailing list, or used for any other purpose without your consent


Your personal information is only used for the purposes of providing the goods and services offered through this website.


If you choose to create an account, your information is kept in a database that is protected by a login and password. Every effort is made to secure this database to prevent from your personal information being obtained by third parties.

Non-account transactions will be removed from the system after a period of thirty (30) days. Details collected will be erased permanently and after the thirty (30) days beyond that transaction.


Registering for an account is optional and free. Account registration collects the same amount of information that a customer is required to supply to correctly process an order – name, address and contact details. Account registration also requires the customer to select a username and password to correspond with their account.

Registered customers have full access to their personal information supplied to Highland Grow & Flow, as well as the option to update this information. Full order history is also available to registered customers.

At any time, you have the right to request what personal information we hold about you and to request that this information be destroyed. If you wish to delete your account or any personal information, please notify Highland Grow & Flow at


Highland Grow & Flow accepts payments via PayPal.  Highland does not collect or store any of your credit card/financial information.



PayPal is the other internet based transaction processing option customers may select. PayPal transactions are processed entirely off-site from Highland Grow & Flow. Customers are required to enter either a valid credit card or PayPal account login to process the transaction. Customers are then returned back to Highland Grow & Flow upon transaction completion.


Highland Grow & Flow takes all necessary steps to store your personal information safely and securely stored.

We protect your information by:

  • Restricting access to personal information
  • Maintaining technology products to prevent unauthorised computer access
  • Securely destroying personal information when it is no longer needed – either at your request, thirty (30) days after transaction for non-account members or when information is no longer required.

Highland also uses a 128-bit secure socket layer (SSL) encryption technology, which is used to scramble personal information before it is sent over the internet, thereby protecting the information should it be intercepted.


Highland Grow & Flow does not and will not give out any personal or customer information under any circumstances.


This website contains links to other websites; these are meant to be for your convenience only. Please be aware that Highland Grow & Flow is not responsible for the privacy practices of such other websites. This privacy policy applies solely to information collected on this website.


As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.